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Delivery Information

DELIVERY OPTIONS

ADDITIONAL INFO
EXPRESS DELIVERY (1-2 days) * We aim to dispatch all orders with our courier the same day on an express delivery service providing the order is placed between 7am & 3pm - Monday to Friday and we have stock availability. Whilst we try to stock most of our products, special order items may have a longer waiting period before dispatch. If you require any items urgently, please email or contact our sales team to discuss stock availability and lead times before placing your order. *
ROYAL MAIL (1-3 working days) * Any small items weighing up to 2kg will be dispatched via Royal Mail. These will always be sent via 1st class post and can take between 1 to 3 days to arrive. Delivery times may vary dependant on stock availability. If you require any items urgently, please email contact our sales team to discuss stock availability and lead times before placing your order. *
PALLET DELIVERY (Next working day) * Pallet orders usually consist of heavy weight items like Adhesives & Grouts and are dispatched with our courier the same day on a next day delivery service providing the order is placed between 7am & 3pm - Monday to Friday and we have stock availability. Whilst we try to stock most of our products, special order items may have a longer waiting period before dispatch. If you require any items urgently, please email or contact our sales team to discuss stock availability and lead times before placing your order. *
PRE 10:30am DELIVERY *
 For any orders that require a pre10:30am Delivery slot please email or contact our sales office. *
PRE 12:00pm DELIVERY *
 For any orders that require a pre12:00pm Delivery slot please email or contact our sales office. *
SATURDAY DELIVERY *
 For any orders that require a Saturday Delivery slot please email or contact our sales office. *
COLLECTION IN STORE Most items are ready to collect in store upon receipt of the order. Please allow up to 30 minutes for larger orders to be processed and prepared for collection. Please note that products which are not in stock will not be available for in store collection the same day. Please email or contact our sales office if you would like to check stock availability of any of our products.
FREE SAMPLE SERVICE (Trims only) * Free trim sample FOC delivery service. Please email or contact our sales office. *


*Terms & Service of delivery Information

Areas of Delivery
All mainland UK deliveries will be based upon our standard shipping rates. Any orders due for delivery to destinations outside of the UK for example: Scottish Highlands, Channel Islands, Northern Ireland etc. will be charged accordingly.

Multiple product orders
single product orders will be processed via our Royal Mail delivery service unless the weight of the item exceeds 2kg. Any ordered items that exceed 2kg will be processed via our courier delivery service. Multiple product orders that exceed 30kg, usually heavy items like adhesives & grout will be processed on our pallet delivery service.

Signing for deliveries
All of our delivery services are tracked and require a signature upon receipt. Deliveries made by our courier service unless a pre 10am or pre 12pm delivery has been agreed can arrive any time between the hours of 9am & 6pm. Please ensure that there is a designated recipient at the address to accept the delivery. If the delivery attempt fails, a card will be left by the courier. To re-arrange a failed delivery attempt please contact the courier service using the card provided. It may also be possible to arrange collection from your local depot.

Please NOTE:  If no attempt to contact the courier or collection of your parcel is made, it will be returned to us (Trimtraders & tiles Ltd.) whereby a surplus delivery charge equal to the original delivery cost will be charged to the customer (minimum charge £9.95 applies).

IMPORTANT: Please check your delivery thoroughly for any signs of damage before signing that you are happy with the condition of the items received. If you sign for your items and notify us of any damaged goods afterwards, we cannot issue a claim against our suppliers and no refunds can be made.

Goods not received
We rarely have cases where a customer has not received their order but for any goods not received within the expected delivery time, please ensure that you contact us within 24 hours so we can a) find out why the goods have not arrived and b) ensure a swift response time.

Cancellations, Returns & Refunds
Please ensure that any orders placed the same day if not required are cancelled immediately before 3:30pm either directly with our sales team or by email. This ensures that the cancelled order is not dispatched, and no handling fees will be incurred. Any goods received in error due to incorrect internal processing or courier discrepancies will either be refunded free of charge or alternative arrangements made to resolve the issue. 

Please NOTE:  Any goods received incorrectly due to inaccurate customer interpretation of a product, incorrect order quantities or incorrect colour judgement may incur a returns handling fee which will be passed on to the customer. Any refunds will only be received once the incorrectly ordered items have been received by us.

To ensure you order the correct items we offer a free sample service on a range of tile trims and our sales team are available to answer any questions you may have about our products. 

Special order items
Please be aware that special order items may have a longer lead time (up to 10 days) in some cases where we have to order them through our suppliers. These items are non-returnable so please ensure that you are ordering the correct product and that the specifications and quantities are suitable for your project. If you are unsure about a product, please email or contact our knowledgeable sales team with any questions you may have.